Frequently Asked Questions

KYC stands for Know Your Customer — it is a standard identity verification process required by PAGCOR regulations and Philippine anti-money laundering laws. ace45 requires KYC to confirm your identity, verify your age (21+), and protect your account from fraud. To complete KYC, you will need to upload a valid Philippine government-issued ID (PhilSys, passport, driver's licence, SSS/GSIS card) and a live selfie. KYC is required before your first withdrawal can be processed.

No. ace45 strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team — do not create a new account.

You must be at least 21 years old to register and play on ace45. This is a firm requirement under Philippine gambling regulations. ace45 verifies age during KYC — any account found to belong to a player under 21 will be immediately suspended and all funds returned. There are no exceptions to this rule.

Go to the ace45 Login page and click Forgot Password. Enter the email address linked to your account and we will send you a password reset link. Follow the instructions in the email to set a new password. If you no longer have access to your registered email, contact our 24/7 support team for assistance with account recovery.

ace45 supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options for players across Manila, Cebu, Davao, Quezon City, and Makati.

The minimum deposit on ace45 varies by payment method but is designed to be accessible for all Filipino players. GCash and PayMaya deposits typically start from ₱100, while bank transfers may have a slightly higher minimum. Check the Cashier section of your account for the exact minimums applicable to your preferred payment method.

Withdrawal processing times on ace45 depend on your chosen method:

• GCash / PayMaya: Usually within a few hours, up to 24 hours
• BPI / BDO / Metrobank: 1–3 business days

Please note that your first withdrawal requires completed KYC verification. Withdrawals requested on weekends or Philippine public holidays may take slightly longer to process.

ace45 does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, PayMaya, BPI, BDO, Metrobank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. ace45 will always display the net amount you will receive before you confirm any withdrawal.

Most deposits reflect instantly. If your deposit has not appeared after 30 minutes, please contact our support team via live chat or email at [email protected]. Have your transaction reference number and screenshot of the payment confirmation ready — this will help our team resolve the issue as quickly as possible.

ace45 offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the promotions page of your account after registration. Welcome bonuses are subject to wagering requirements — make sure to read the full terms before claiming any offer.

The Golden Bank is ace45's exclusive loyalty and rewards program. As you play across slots, live casino, sports betting, bingo, and other games, you accumulate Golden Bank points. These points can be redeemed for bonus credits, free spins, and other exclusive rewards. Visit the Golden Bank page for full details on how to earn and redeem your points.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always check the specific wagering requirements attached to each ace45 promotion before claiming.

ace45 offers a wide range of games and betting markets for Filipino players:

• Slots: Hundreds of titles from leading providers
• Live Casino: Baccarat, roulette, blackjack, and more with live dealers
• Sports Betting: PBA, NBA, UFC, boxing, MMA, football, and more
• Bingo: Multiple bingo rooms with varying ticket prices
• Sabong: Online cockfighting markets

New games and markets are added regularly — check the ace45 Casino page for the latest additions.

Yes! ace45 is fully optimised for mobile play. You can access the full ace45 platform directly through your mobile browser on Android or iOS — no app download required. The mobile experience includes all games, live betting, deposits, withdrawals, and account management features. For the best experience, use a modern browser like Chrome or Safari on a stable internet connection.

All games on ace45 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and casino games are sourced from reputable, internationally licensed game providers whose RNG systems are independently audited. Live casino games are streamed in real time with professional dealers, providing full transparency on every hand, spin, and roll.

Here are the best practices for keeping your ace45 account safe:

• Use a strong, unique password that you do not use on other sites
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone
• Always log out after playing, especially on shared devices
• Be cautious of phishing emails — ace45 will never ask for your password via email

If you suspect unauthorised access to your account, contact our support team immediately.

Accounts can be temporarily locked after multiple failed login attempts as a security measure. If your ace45 account is locked, wait 30 minutes and try again, or use the Forgot Password option to reset your credentials. If the issue persists, contact our 24/7 support team via live chat or email at [email protected] for immediate assistance.

Log in to your ace45 account and go to Account Settings > Responsible Gaming > Deposit Limits. You can set daily, weekly, or monthly deposit limits in Philippine Peso (₱). Limit reductions take effect immediately. Increases require a mandatory 7-day waiting period to ensure you have time to reconsider. We strongly encourage all players to set a deposit limit that reflects their entertainment budget.

Self-exclusion is available directly from your account settings. Go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period — 3 months, 6 months, 1 year, or permanent. Your account will be suspended immediately upon confirmation. You can also request self-exclusion by contacting our support team. For more details, visit our Responsible Gaming page.

You are not alone, and reaching out is the right thing to do. ace45 encourages any player who feels their gambling is becoming a problem to:

• Use our self-exclusion or cool-off tools immediately
• Contact our 24/7 support team — we are here to help, not judge
• Seek guidance through PAGCOR's responsible gaming program
• Reach out to the National Council on Problem Gambling Philippines

Visit our Responsible Gaming page for a full list of tools and resources available to you.