At ace45, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming program gives every Filipino player the tools and knowledge to keep it that way — always.
ace45 is one of the Philippines' most trusted online gaming platforms — and with that trust comes a serious responsibility. We are fully committed to promoting responsible gaming across all our products, from live casino and slots to sports betting, bingo, and the PBA.
We know that for the vast majority of our players in Manila, Cebu, Davao, Quezon City, and Makati, gaming on ace45 is a form of entertainment — a way to unwind after a long day, catch the big fight, or enjoy a few rounds of bingo with friends. That is exactly what it should be.
But we also recognise that for some players, gambling can become more than just entertainment. Problem gambling is a real issue that affects individuals and families across the Philippines. That is why ace45 has built a comprehensive responsible gaming framework — not because we are required to, but because we genuinely care about the wellbeing of every player on our platform.
This page outlines the tools, resources, and policies ace45 has in place to help you stay in control. Whether you want to set a deposit limit, take a short break, or permanently exclude yourself from the platform, ace45 makes it straightforward to do so.
ace45 gives every registered player direct access to a full suite of responsible gaming tools — available anytime, right from your account settings.
Set daily, weekly, or monthly deposit limits in Philippine Peso (₱) to keep your spending within a budget you are comfortable with. Limits take effect immediately and can only be lowered — not raised — without a mandatory cooling-off period.
Define how long you want to play in a single session. When your time is up, ace45 will notify you and, if you choose, automatically log you out. A simple but powerful way to stay aware of how long you have been playing.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your account is temporarily suspended and you will not be able to log in or place bets on ace45.
If you feel you need a longer break, ace45 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed.
Set a maximum amount you are willing to lose over a defined period. Once your loss limit is reached, ace45 will prevent further play until the limit period resets — protecting you from chasing losses in the heat of the moment.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. A quick reality check goes a long way toward keeping gaming in perspective.
All responsible gaming tools are accessible directly from your ace45 account. No need to contact support — you are in full control.
Log in to your ace45 account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose your preferred limit period and enter your maximum deposit amount in ₱.
Go to Account Settings > Responsible Gaming > Take a Break. Select your preferred cool-off duration. Your account will be suspended immediately and you will be logged out.
For longer breaks, go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period or select permanent exclusion. You can also request self-exclusion by contacting our support team directly.
Take a moment to honestly answer these questions. If you answer "yes" to two or more, it may be time to use one of ace45's responsible gaming tools or seek support.
Answer honestly — this is for your benefit only. No data is recorded or submitted.
Do you find yourself spending more money on gambling than you originally planned, even after telling yourself you would stop?
Have you ever borrowed money, sold belongings, or used bill money to fund your gambling on ace45 or any other platform?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you tried to win back money you have lost by placing more bets — commonly known as "chasing losses"?
Has gambling caused problems in your relationships with family, friends, or colleagues in Manila, Cebu, or wherever you are based?
Do you think about gambling frequently throughout the day, even when you are not playing?
Have you ever hidden your gambling activity or lied to people close to you about how much time or money you spend on gaming?
Problem gambling does not always look the same for everyone. Here are some common warning signs to watch out for — in yourself or someone you care about.
Financial StressStruggling to pay bills, borrowing money, or using GCash and BDO funds meant for essentials to fund gambling.
Losing Track of TimeSpending far more time gambling than intended, missing meals, sleep, or important commitments.
Mood ChangesFeeling anxious, depressed, or irritable when not gambling, or using gambling to escape stress or negative emotions.
SecrecyHiding gambling activity from family members, lying about wins and losses, or feeling ashamed about how much you play.
Chasing LossesPlacing bigger and bigger bets to try to recover money already lost, rather than accepting the loss and stopping.
Relationship StrainArguments with family or friends about gambling, neglecting responsibilities at home or work because of gaming.
Failed Attempts to StopRepeatedly trying to cut down or quit gambling but finding it impossible to follow through.
Escalating BetsNeeding to bet larger amounts to feel the same level of excitement — a classic sign of gambling tolerance building up.
Self-exclusion is one of the most effective tools available to players who feel their gambling is getting out of hand. ace45 makes the process simple and immediate. Here is how to do it:
Visit ace45 Login and sign in with your registered email and password. Make sure you are on a secure, private connection.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In the Account Settings menu, find and click on the "Responsible Gaming" tab. All player protection tools are located here.
Click "Self-Exclusion" and choose your preferred exclusion period — 3 months, 6 months, 1 year, or permanent. Read the terms carefully before confirming.
Confirm your self-exclusion request. Your account will be suspended immediately. Any pending withdrawals will still be processed to your GCash, PayMaya, or bank account.
If you have trouble accessing your account or prefer to request self-exclusion directly, contact our 24/7 support team via live chat or email at [email protected].
Under Philippine law and PAGCOR regulations, online gambling is strictly prohibited for individuals under the age of 21. ace45 enforces this policy rigorously through a multi-layer age verification process.
All players must submit a valid Philippine government-issued ID during KYC verification. Accepted IDs include PhilSys, passport, driver's licence, and SSS/GSIS cards.
A live selfie is required alongside your ID to confirm that the account holder matches the submitted identification document.
Any account found to belong to a player under 21 is immediately suspended and all funds are returned. No exceptions are made under any circumstances.
Parents and guardians can contact ace45 support to report suspected underage access. We will investigate and act immediately on all such reports.
Gaming on ace45 is best when it is fun, controlled, and within your budget. Set your limits, use our tools, and play with confidence knowing ace45 has your back.