Your privacy matters to ace45. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on the ace45 platform.
This Privacy Policy applies to all personal data collected and processed by ace45 in connection with your use of the ace45 platform, accessible at https://ace45.app, including any associated mobile-optimised interfaces, applications, and related services (collectively, the "Platform").
ace45 takes the privacy of its players seriously. We are committed to handling your personal data responsibly, transparently, and in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws.
Please read this Privacy Policy carefully. If you do not agree with the practices described herein, you should not use the ace45 Platform. By registering an account or continuing to use ace45, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described.
For the purposes of applicable data protection law, ace45 is the data controller responsible for your personal data collected through the Platform. As data controller, ace45 determines the purposes and means of processing your personal data.
If you have any questions about how ace45 processes your personal data, or if you wish to exercise any of your data subject rights described in Section 10 of this policy, please contact our Data Protection Officer using the contact details provided in Section 14.
ace45 collects personal data from you in several ways — directly when you register and use the Platform, automatically through your device and browser, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, selfie/photo for KYC | Provided by you |
| Contact Data | Email address, mobile number, residential address (city, province) | Provided by you |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Provided by you / payment processors |
| Gaming Data | Bets placed, games played, win/loss records, session durations, bonus usage | Automatically collected |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatically collected |
| Communications Data | Support chat transcripts, emails sent to ace45, feedback submissions | Provided by you |
ace45 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by applicable law.
ace45 uses the personal data we collect for the following purposes:
ace45 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:
ace45 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:
All third parties with whom ace45 shares personal data are required to handle that data securely and in accordance with applicable data protection law. ace45 does not permit third parties to use your personal data for their own marketing purposes.
ace45 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, ace45 retains account and transaction data for a minimum of five (5) years following the closure of your account, in compliance with Philippine AML regulations and PAGCOR requirements. Gaming activity logs are retained for a minimum of three (3) years.
Where personal data is no longer required, ace45 will securely delete or anonymise it in accordance with our internal data retention schedule. Anonymised data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.
ace45 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
ace45 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use ace45.
The types of cookies ace45 uses include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ace45 Platform. ace45 does not use cookies to serve third-party advertising.
Under the Data Privacy Act of 2012 and applicable data protection law, you have the following rights in relation to your personal data held by ace45:
Request a copy of the personal data ace45 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where there is no lawful basis for continued processing.
Object to processing of your data for direct marketing or legitimate interest purposes.
Request that ace45 restricts processing of your data in certain circumstances.
Receive your personal data in a structured, machine-readable format.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. ace45 will respond to all verified data subject requests within thirty (30) days. We may need to verify your identity before processing your request.
If you believe that ace45 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
If you are a parent or guardian and believe that your child has provided personal data to ace45, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
ace45 primarily processes personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and game studios — may process data in other jurisdictions. Where personal data is transferred outside the Philippines, ace45 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognised transfer mechanisms. By using the ace45 Platform, you consent to such international transfers where necessary for the provision of our services.
ace45 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The date of the most recent revision is displayed at the top of this page.
Where changes are material, ace45 will notify registered players via the email address associated with their account or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of ace45 following notification of any changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how ace45 protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace45 handles your personal data, please contact us through any of the following channels:
For questions about your rights under the Data Privacy Act of 2012, or to file a complaint, you may also contact the National Privacy Commission (NPC) of the Philippines. For responsible gaming concerns, please visit our Responsible Gaming page or our FAQ.
Privacy is not just a legal requirement for ace45 — it is a core part of how we build trust with every Filipino player on our platform.
Every connection to ace45 is protected by bank-grade SSL encryption. Your personal and financial data is never transmitted in plain text.
ace45 verifies the identity of every player before processing withdrawals. This protects you and keeps the platform safe from fraud and impersonation.
ace45 never sells your personal data to advertisers or third-party marketers. Your information is used only to provide and improve our services.
ace45 processes all personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and NPC guidelines applicable in the Philippines.
Access, correct, or request deletion of your personal data at any time. ace45 honours all data subject rights requests within 30 days.
ace45 has a dedicated Data Protection Officer available to handle all privacy queries, complaints, and data subject requests from Filipino players.
You know how ace45 protects your privacy. Now experience the Philippines' most trusted online gaming platform — slots, live casino, sports betting, and more.